B S H 
kompakt 
9 
Bedeutendste „Ressource“ und damit maßgeblich für 
den Erfolg des BSH sind seine Mitarbeiter. Konti 
nuierliche Aus- und Weiterbildungen von Fach- und 
Führungskräften sind daher eine feste Größe im Rah 
men des Personalmanagements. 
which also affects the activities of the BSH. Owing to 
the high quality of its products and services and its 
wide-ranging activities in more than 20 international 
organisations, the BSH has helped to further strength 
en the position of the maritime industry in Germany. 
Flexible: use of controlling measures 
Flexibility is needed to meet future challenges and 
achieve further improvements of performance de 
spite continued budget consolidation. Quality and 
customer orientation, responsible use of resources 
and cost-effectiveness are factors that will decide 
whether planning can be adjusted in time to chang 
ing requirements, and are thus important competitive 
factors. In order to optimise its productivity and 
efficiency, the BSH has defined quality standards for 
over 160 products and services which have been 
assessed systematically, since 1995, on the basis of 
a recognised quality management system. Also prod 
uct-related cost/efficiency analyses, a comprehen 
sive controlling system, and audits as part of the 
internal revision system have been developed further. 
The BSH's human resources are a prerequisite to its 
success. Therefore, the BSH's management and spe 
cialist personnel regularly attend training courses 
and seminars, which are an indispensable part of its 
personnel management system. 
2003 
• Interne Auditierung und Fortschreibung des QM- 
Systems nach ISO 9001; 
• Weiterentwicklung von Jahresarbeitsplanung und 
Berichtswesen; 
• Ausbildung von 31 „Azubis“; 
• Berufliche Weiterbildung von 275 Beschäftigten; 
• Ausbau des zentralen Rechenzentrums zur 
Optimierung von Geschäftsprozessen im 
Geschäftsbereich des Bundesministeriums für 
Verkehr, Bau- und Wohnungswesen. 
2003 
• Internal auditing and updating of the ISO 9001 
quality system. 
• Further development of annual work schedule and 
reporting system. 
• On-the-job training of 31 trainees. 
• Training and development of 275 employees. 
• Expansion of centralised computer system in order 
to optimise business processes within the remit of 
the Federal Ministry of Transport, Building and 
Housing.